Support

Help with catalog scans, recommendations, and your account

Contact support

Email boris.manchev2015@gmail.com. Please include your .myshopify.com store domain and a short description of the problem. Do not send passwords, API keys, or customer information.

What does a scan change?

Nothing in your catalog. Catavue has read-only product access and reports possible issues without editing products.

Why is my score different from a sales channel?

Catavue checks common catalog-quality signals. A channel can apply additional policies, regional requirements, or account-level decisions that are not available through the Shopify product catalog.

How do I remove my data?

Uninstall Catavue from Shopify Admin to stop processing. The app handles Shopify's mandatory deletion requests and removes the associated sessions and scan history.